FAQ

​How Do I Place An Order?

 

Orders are processed securely through our state of the art ecommerce system. We accept Paypal. After you place an order, you will see a "success" message on the screen and also receive an email order confirmation. Please check your spam folder if you do not see the email. Checkout does not require starting an account except for downloadable products like recordings. The optional account shows order history, including tracking information, and makes future ordering quicker. Downloadable products require an account.

 

UK Shipping

All orders are promptly shipped via Parcelforce 48 or other suitable courier; Expidited shipping.is available upon request at extra cost.

Generally orders are processed in the morning, Monday - Friday. All orders are processed within 1 to 2 business days, usually the same day or next day. Busy times like holidays can cause longer shipping times. You will receive an email with your tracking number after your order ships. Please check your spam folder if you do not see the email. You can also log in to your account to receive the tracking number.

International Shipping

Silence in Sound ships worldwide. All international orders are shipped via Parcelforce. Delivery will be made by your local post office or customs office. International orders may be subject to import duty, fees and VAT according to the import laws of your country. International mail takes 3-10 days depending on customs clearance. Countries like Canada, USA, Australia, Japan are very quick. You will receive an email with your tracking number after your order ships. Please check your spam folder if you do not see the email. Some countries do not have online tracking.. Please check with your local customs office or local post office for all delivery questions. If you do not receive your order within 10 days, please check with your local customs office or post office. International orders are often sitting waiting for customers to pick up at the local customs office or post office. If you are not sure how international shipments are handled in your area, please check with your local post office to make sure you can receive it properly..

Secure Orders And Payment Options

Orders are processed securely through our state of the art ecommerce system. We accept Paypal. After you place an order, you will see a "success" message on the screen and also receive an email order confirmation. Please check your spam folder if you do not see the email. Checkout does not require starting an account except for downloadable products like recordings. The optional account shows order history, including tracking information, and makes future ordering quicker. Downloadable products require an account.

Returns & Refunds

 

Orders may be returned within 30 days for refund. The return policy is not a trial period. Returns are accepted for valid reasons. We do not ship singing bowls to test the sound or try them out. Please preview the photo and sound sample for each bowl and choose carefully. Quality is guaranteed. You will receive the exact singing bowl you hear in the sound sample. All sales are final on sale and closeout items. If there is a problem with your order and it needs to be returned for any reason, please Email us first to receive a return authorization number. Upon receipt of your return, the singing bowl and accessories will be inspected and a refund issued by the original payment method. Refunds are issued within 3-5 days after receiving the return. It may take longer to see the refund reflected on your credit card statement. Refunds will not be given for damaged, altered or missing products. We must pay fees for credit card transactions and additional fees for credit card refunds. We also pay warehouse and packaging fees. In many cases, we subsidize extra shipping and processing costs. Due to our everyday low prices and large discounts, we request customers pay a restocking fee of 5% for all returns. The restocking fee only covers our real expenses to handle your return, including handling, repackaging and credit card fees. Shipping fees are not refundable. Downloadable Products are not refundable after download.

 

Privacy Policy

Silence In Sound takes your privacy and security seriously. Below are our official privacy policies. This privacy notice applies solely to information collected by silenceinsound.co.uk

 

Information Collection, Use, and Sharing

Silence In Sound  is the sole owner of the information collected on this website. Your personal information is used only to process your order or for any communication you have requested. Your personal information will never be used for any other reason. We have access only to personal information that you voluntarily give us when you start an account, place an order or contact us.We do not sell or rent any information to anyone, ever.

We will use your information solely to communicate with you or to process your orders. We will not share your information with any third party, other than as necessary to fulfill your orders.

We utilize an opt-in email system and send occasional emails to people who join our mailing list. If you join our mailing list, we will contact you only via email to tell you about specials, new product listings, or changes to this privacy policy. You will not receive promotional emails unless you opt-in to our mailing list. You may opt out of our mailing list at any time. We never send paper mail.


Your Access to and Control Over Information
 

You may opt out of any future contact from us at any time. Our newsletter includes an opt-out link for instant mailing list removal. If you open an account on silenceinsound.co.uk, you may close or change your account at any time by logging in with your username and password. In your account you may manage your personal information as follows:

  • See what data we have about you, if any. This includes: your name, billing address, shipping address, phone number, email address, order history. Our system does not retain credit card numbers.

  • Change/correct any data we have about you.

  • Delete any or all data we have about you.

  • Email us to express any concern you have about our use of your data.

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Machynlleth, Mid Wales, SY20 8DY 
01654 703791