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Frequently Asked Questions

How Do I Place An Order?

 

Order are placed directly through our website. Please click the ADD TO CART button and complete the delivery details.   Once we have received the order we will process and forward you an invoice.  Payment can be made by bank transfer. Please check your spam folder if you do not see the email containing the invoice.

 

UK Shipping

 

All orders are promptly shipped via carrier on a 1-3 day service; Expedited shipping is available upon request at extra cost.

All orders are processed within 1 to 2 business days, usually the same day or next day. Busy times like holidays can cause longer shipping times. You will receive an email with your tracking number after your order ships. Please check your spam folder if you do not see the email..

 

International Shipping

 

Silence in Sound ships worldwide. Please contact us for for international shipping quotes as these change daily. International orders may be subject to import duty, fees and VAT according to the import laws of your country. International shipments can take 3-10 days depending on customs clearance.. You will receive an email with your tracking number after your order ships. Please check your spam folder if you do not see the email.

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Returns & Refunds

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Orders may be returned within 7 days for a refund/exchange. Shipping charges and customs duties are the responsibility of the customer. The return policy is not a trial period. Returns are accepted for valid reasons. We do not ship singing bowls or gongs to test the sound or try them out. Please preview the photo and sound sample for each item and choose carefully. Quality is guaranteed. You will receive the exact item you hear in the sound sample. All sales are final on sale items. If there is a problem with your order and it needs to be returned for any reason, please Email us first to authorise the return.  Upon receipt of your return, all items will be inspected and a refund will be issued by the original payment method, excluding shipping and fees incurred. Refunds are issued within 3-5 days after receiving the return. It may take longer to see the refund reflected on your credit card statement. Refunds will not be given for damaged, altered or missing products. In many cases, we subsidise extra shipping and processing costs. Due to our everyday low prices and large discounts, we request customers pay a restocking fee of 5% for all returns. The restocking fee only covers our real expenses to handle your return, including handling, repackaging and credit card fees. Shipping fees are not refundable. 

Privacy Policy

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Silence In Sound takes your privacy and security seriously. Below are our official privacy policies. This privacy notice applies solely to information collected by silenceinsound.co.uk

 

Information Collection, Use, and Sharing

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Silence In Sound  is the sole owner of the information collected on this website. Your personal information is used only to process your order or for any communication you have requested. Your personal information will never be used for any other reason. We have access only to personal information that you voluntarily give us when you start an account, place an order or contact us.We do not sell or rent any information to anyone, ever.

We will use your information solely to communicate with you or to process your orders. We will not share your information with any third party, other than as neccessary to fulfil your orders.

We utilise an opt-in email system and send occasional emails to people who join our mailing list. If you join our mailing list, we will contact you only via email to tell you about specials, new product listings, or changes to this privacy policy. You will not receive promotional emails unless you opt-in to our mailing list. You may opt out of our mailing list at any time. We never send paper mail.

Your Access and Control of Information

 

You may opt out of any future contact from us at any time. Our newsletter includes an opt-out link for instant mailing list removal. If you open an account on silenceinsound.co.uk, you may close or change your account at any time by logging in with your username and password. In your account you may manage your personal information as follows:

  • See what data we have about you, if any. This includes: your name, billing address, shipping address, phone number, email address, order history. Our system does not retain credit card numbers.

  • Change/correct any data we have about you.

  • Delete any or all data we have about you.

  • Email us to express any concern you have about our use of your data.

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